Apartment Maintenance Technician II at Milestone Management

Charlotte, NC 28262

About the Job

Milestone Management is one of the country's largest, privately owned residential property management firms, providing management services to approximately 130 multifamily communities consisting of more than 40,000 apartment homes throughout the United States. The firm utilizes its in-house expertise to perform leasing, marketing, accounting, acquisition, disposition, legal and financial analysis services. The company also focuses on asset value enhancement through capital improvements and strategic repositioning programs. Headquartered in Dallas, Milestone Management maintains regional offices in Austin, Fort Worth, Houston, Jacksonville, Nashville, Orlando, Phoenix and Tampa.

Job Description

The Maintenance Technician II (A/C Certified) is responsible for efficiently performing all necessary maintenance for the apartment community and to assist the Maintenance Supervisor with organizing, directing and managing the overall maintenance programs of the apartment community.


  • Must have average written and oral communication skills to be able to understand and follow directions
  • High school diploma or that of the equivalent
  • Prefer some technical courses
  • Experience in make-ready and apartment maintenance
  • Valid driver’s license and reliable transportation

Special Licenses or Certificates Required:

A/C Certification I & II

Essential Functions:

  • Makes general appliance repairs, carpet repairs, A/C repairs and electrical repairs
  • Performs carpentry work, welding, painting and plumbing duties as required
  • Installs appliance and electrical fixtures as required
  • Installs, repairs and rekeys deadbolt locks
  • Handles designated service requests within 24 hours
  • Assists Maintenance Supervisor with proper levels of inventory
  • Assists Maintenance Supervisor in implementing, and supervising training program for the use of safety equipment in keeping with MSDS
  • Moves appliances, with assistance, using appliance dolly
  • Assists maintenance in maintaining a clean and orderly shop
  • Adheres to company key procedures
  • Participating in an ongoing community improvement plan and preventive maintenance program
  • Reports any maintenance problems
  • Assists with resident functions as required
  • Must be prompt, on time to work and have good, regular attendance
  • Adheres to and complies with company safety policies and rules and wears personal protective equipment (PPE) as directed. Adheres to OSHA safety standards that are applicable for the safe performance of job
  • Maintains courteous and helpful demeanor with residents, prospective residents, co-workers, vendors, etc.
  • Works on-call, overtime, weekend, holiday, and evening work as required
  • Must have mode of communication in which to be contacted at home to respond in cases of emergency
  • Wears company uniform with photo I.D. badge during work hours
  • May be transferred or assigned to work at another Milestone community
  • Acts as a team member with all associates of the management staff
  • Complies with all policies as outlined in the Operations Manual
  • Performs other duties as assigned by Community Director (or Assistant Community Director in Community Director’s absence) and Maintenance Supervisor

Physical Requirements:

  • Frequent lifts and carries up to 45 pounds. (i.e. 5 gallon paint can)
  • Occasionally lifts and carries up to 80 pounds. (i.e. bag of concrete)
  • Pushes and/or pulls (appliances) using appliance dolly up to 200 pounds
  • Moves objects from one floor to another
  • Frequently bends/stoops, climbs stairs, kneels, balances, reaches above shoulder height, walks, and twists
  • Has normal range of vision, hearing and speech

Equipment & Materials Used:

  • General Hand Tools
  • Appliance Dolly
  • A/C gauges and cleaning chemicals
  • Welding torch
  • May be required to provide personal tools
  • Electric power tools
  • Ladders including extension ladder
  • Recovery unit
  • Gas and electric powered chain saw
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