A. General Description
The chief purpose of the Chief Operations Officer (COO) is to manage the efficient lucrative operation of the company. The Chief Operations Officer is responsible for strategic management and daily Collections procedures. This will be accomplished in an exceedingly organized manner and with the direct support of the management team.
B. Essential Job Functions
·Support management in launching proper, uniform expectations and penalties concerning employee obedience to procedures, policies and practices.
·Train and guide staff and others within management and supervisory roles.
·Routinely screen the actions of the management staff to guarantee a productive work atmosphere.
·Coach and instruct the staff in compliance with several mandatory regulations and customer contract requirements.
·Establish and implement regular management meetings.
·Advance subordinates’ skills and capabilities by preparing effective development activities.
·Supervise location operations to guarantee organization and accomplishment of all client requirements.
·Develop trust by creating lasting business relationships with primary accounts and clients.
·Analyze collections trends to utilize resources effectively.
·Provide management with direction recognizing critical problems to which the collection principles produce the greatest chances for abating risk.
·Generate reports for analysis on development and deficits in order to deliver continuing communications.
·Follow, interpret and enforce company policies and procedures for department managers and employees.
·Implement agendas and tactics relating to operations to improve relationship and communications with our staff.
·Coordinate other appropriate branches to streamline changes and processes.
·Supervise and leads an in-house client assessment process to discover inequities and focus on staff development.
C. Reporting Relationships
This position reports to the CEO
LIMITS OF AUTHORITY
Only as specifically delegated by the CEO.
This job description is not limited to the specific duties and responsibilities as outlined. The employee may be required to perform duties of a similar or comparable nature and/or assist with projects or assignments as required.