Collections Representative at Fountain Group


About the Job



My name is Sheena and I represent The Fountain Group.  We are a national staffing firm and are currently seeking a Collections Representative for a prominent client of ours.  This position is located in Shoreview, MN. Details for the position are as follows:

Job Description:
As an Asset Recovery Collector, you'll spend your day talking with customers over the phone reminding them about late or missed payments as well as getting the facts about the reasons for delinquency, helping customers find solutions to bring their account current and negotiating payment resolutions. Every call is an opportunity for you to use your negotiating and relationship building skills to partner with customers and building lasting business relationships. With three Collections Centers in the U.S., the Collections team is responsible for collecting on past due auto accounts.
•    Respond to customer inquiries
•    Handle accounts with speed and accuracy while maintaining professionalism
•    Complete phone calls to meet required performance standards
•    Meet metrics and strive to exceed those metrics
•    Confirm payment or negotiate payment arrangements; research any discrepancies
•    The team receives extensive training with an emphasis on compliance, and negotiating and selling skills to ensure collection routines are consistent and based on industry best practices.

If you are interested in hearing more about the position please respond to this posting with your resume attached.

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