Customer Account Representative at Rent A Center

Lock Haven, PA

About the Job

Customer Account Representative ( )

Description

At Rent-A-Center, our business is centered on service and we’re passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management.

As a Customer Account Representative, you would be responsible for:

  • Maintain accurate records of customer account activity, to include current and past due accounts
  • Review past due accounts and communicate in person and via phone with the customers to promote timely payments
  • Collect customer payments on a timely basis and meet daily/weekly collection standards
  • Complete customer service calls in a timely manner as assigned
  • Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
  • Deliver merchandise to customer homes in Company provided vehicle as assigned
  • Install and set up merchandise, and instruct customers on proper use of merchandise
  • Pick-up merchandise from customer homes as assigned
  • Greet and assist customers on the sales floor
  • Obtain new rental orders on the sales floor and over the phone
  • Complete rental agreements as required
  • Prospect for new business by telemarketing and distributing print materials
  • Refurbish merchandise to like new condition
  • Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
  • Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

Our coworkers also enjoy a total rewards package that includes:

  • Industry-leading pay ranges for all positions
  • Sundays off
  • Paid sick/personal days
  • Paid vacation
  • Employee discount plan
  • Great benefits with 401 (k) and company match

Qualifications

  • Must be at least 19 years of age
  • High school diploma or GED
  • Friendly with great communication skills
  • Bilingual English/Spanish preferred
  • Excellent customer service skills
  • Valid state driver’s license and good driving record
  • Must be able to lift and move (push/pull) heavy items and merchandise as needed
  • Typically works 38-40 hours a week depending on business needs

UNITED STATES-PENNSYLVANIA-LOCK HAVEN

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