Customer Care Coordinator - Maui at Premier Restoration Hawaii

Wailuku, HI 96793

About the Job

Customer Care Coordinator - Maui

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Come join our 'ohana! At Premier Restoration Hawai’i, culture is of the utmost importance.

Our mission is one we do not take lightly. "Restoring the Lives, Businesses & Communities of Hawai'i for 15 years” is always our top priority.

No Surprises- This is of paramount value in our organization. With both our costumers and our colleagues, we work tirelessly at managing expectations company-wide.

Team - We're a team dedicated to one another and the success of everyone involved. First and foremost, we support each other.

Play to Win - At Premier Restoration Hawai’i, the bar is set exceptionally high and we strive for excellence every day

Invested in Hawai'i - Whether it's a local keiki sports team, our community homeless shelter, or our own neighborhood after a natural disaster, we are committed to and invested in the communities in which we live.

Satisfied Customers - With over 1700 customers served in 2016, we are dedicated to a job well done every time. 

Daily response to customer calls and job management with an emphasis on
Reconstruction. Job responsibilities to include:

~ Provide excellent communication & customer care
~ Manage client expectations & communicate those expectations to all
~ Document progress in job management software
~Dispatch, schedule and track jobs/projects with an emphasis on repairs
~ Provide assistance with collections, i.e. deductible, down payment, final payments, etc.
~ Provide administrative support to the Reconstruction Division as needed
~ Work with Project Managers to bring the project to conclusion on time and within budget


~3-4 years customer service/client care experience
~General understanding of remodeling, construction, restoration principles an asset
~Excellent computer skills (email, excel, word, calendars, PDF, digital pictures, etc.)
~Systematic and capable of organizing multiple jobs/activities at a time
~Analytical and able to problem solve in a timely manner under intense circumstances
~Ability to produce exceptional and well organized, documented job files
~Ability to maintain professional conduct, organization and communication skills to deliver exceptional customer service to in-house team, insurance adjusters/agents, property managers and home owners.
~Valid Driver's License with a clean abstract

The pay is based on industry experience with opportunity for advancement, training and Industry certifications for the qualified candidate.


At Premier Restoration Hawaii, our mission as Kama’aina just like you, is to help the people and businesses of Hawaii get their lives back to normal as quickly as possible. We work as a team on all levels, serving our community with compassion, respect and honor and treating every emergency as if it were our own. Operating under the original name Maui Fire & Flood, our company, over the last 15 years, has gained statewide awareness as one of the best  restoration and reconstruction services.  No matter the size or scope of your restoration needs, we’ll be there to get your home, business or facility back to normal.


To apply for this position or refer someone you know, please use click the Apply button below to access our online interview system managed by HireMojo.

Once you have completed the online interview, your information will be forwarded to the hiring authority for decisions on next steps.

Related Keywords:
Customer Service, Customer Relations, Coordination, Project Management, Construction Management, Receptionist, Data Entry, Administrative Assistant, Administrative Professional, Office Manager,
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