Customer Service Representative at Club Demonstration Services

Issaquah, WA 98027

About the Job

About Club Demonstration Services (CDS)

For more than 25 years, Club Demonstration Services (CDS) has helped Costco members make shopping decisions and shaped the identity that Costco is perhaps best known for: its awesome free samples. As the in-house product sampling company for Costco Wholesale, CDS has friendly, professional and talented employees who provide high quality product demonstrations and marketing services to Costco Wholesale and its vendors.

The Job

The Account Representative is part of the CDS Sales Team in Issaquah Washington. The CDS Sales Team has the opportunity to shape product sampling events that assist vendors to define their brand within Costco nationwide. The Account Representative is responsible to manage key business accounts effectively, efficiently, and in a manner compatible with the company’s corporate and brand strategies. S/he builds and sustains long-term customer relationships with full accountability for the delivery of management and business services while achieving a high level of client satisfaction.

Job Responsibilities

  • Liaison between the company, vendors, buyers, corporate and field staff for day-to-day client servicing; including client status updates, client requirements and deliverables management, budget performance, and prompt and accurate issue resolution
  • Deliver measurable results to the client for their brands through effective communication and superior follow-up with the client, internal agency, and all third party vendors
  • Collaborate with the Sales Manager on best business practices to help build value proposition
  • Proactively assess, clarify, and validate customer needs on an ongoing basis. This will often include finding complimentary food or non food items to enhance the client’s demonstration program
  • Strategize with Sales Manager to accomplish weekly business growth goals
  • Responsible to run ad hoc reports as requested to ensure accurate data, program details, and results
  • Heavy interaction with the corporate office credit department. May assist in the collection of unpaid invoices
  • Involvement in various projects helping to consolidate information and streamline current procedures/processes

What You Will Need To Win

  • Expert with Excel and MS Word
  • Communicate effectively
  • Proactively assess customer needs
  • Adept at collaboration
  • Ensure accurate data and program details
  • Evolve and streamline process to drive the business

What You Get

  • Medical, Dental, Vision after 30 days
  • Short and Long Term Disability
  • 10 Day Vacation
  • Floating Holidays
  • 5 Paid Sick Days
  • 6 Company Paid Holidays
  • 401K Plan

Equal Opportunity Employer

Club Demonstration Services (CDS), a Daymon Worldwide Company, is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.

Associates joining CDS may be subject to pre-employment background and drug screening

Job Type: Full-time

Salary: $19.00 to $20.00 /hour

Job Location:

  • Issaquah, WA
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