Desktop Technician at Brooksource

Greencastle, IN

About the Job

Client Technology Analyst

Greencastle, IN

Ongoing Contract (FTE Potential)

Brooksource is looking to hire a talented individual with a background in hands on technical support to join our large retail client in the Green Castle, IN area. As the Client Technology Analyst, you'll need a fundamental understanding of network connectivity and be able to troubleshoot issues regarding LAN and WiFi connectivity. You'll also need an in-depth understanding of Active Directory and Microsoft Exchange and be able to administer new users and monitor existing accounts. If this sounds like you, keep reading below.


  • Identifies and procures the hardware and software needed to satisfy user requirements.
  • Provides excellent customer service and support for the Austin office.
  • Provides updates, status, and completion information to manager and/or users via voice mail, email, Slack, or in-person communication.
  • Connects users to networks and provides initial training in facilities and applications.
  • Troubleshoots and resolves basic network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP/IP, DHCP & DNS.
  • Administers Active Directory user accounts, security groups, and file share permissions.
  • Administers cloud-based Office 365 system including basic Exchange and Sharepoint support.
  • Deploys and monitors anti-virus applications for spyware and malware on Windows and Mac devices. Schedules regular updates and scans, and cleans adware from machines when needed.
  • Maintains audio/video equipment and conference rooms, and assists users with basic conference room use.


  • 3 to 5 years Windows hardware and software support.
  • Associate's degree in Information Technology or closely related field preferred.
  • Microsoft Office support, including Exchange and Sharepoint support.
  • Basic network troubleshooting & connectivity support, including foundational understanding of TCP/IP, VoiP, LAN and WiFi connections.
  • VoiP technologies (XO desired).
  • Experience managing workload with a ticketing system, including service orders and account information gathering.
  • MCP, CCT, or ACTC Certification desired, but not required
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