Director, Client Delivery at Randstad

United States

About the Job

JOB SUMMARY:




• This position has operational and financial responsibility for overall engagement through the strategic application of Company and client resources.  Scope includes responsibility for all sites for a particular client and a wide degree of creativity and latitude is expected
• This position will develop and implement business plans, process, strategy, and skills to improve service delivery and engagement success.  This position will also manage delivery of products / services to achieve agreed end results; recognize and pursue opportunities to advance the scope of services offered; and will be the primary owner of the budget, forecast, and P&L management for assigned accounts
• This position will foster strategic alliances, business partnerships, and relationships with key clients
• Develop process, strategy, and skills to improve sales productivity; leader by example particularly in the area of production; manage sale and delivery of products/services to achieve agreed end result; implement business plan; multi-site management; budget/forecast management; foster strategic alliances, business partnerships, and relationships with key clients

EDUCATION:




• Bachelor's degree in Business Management or related field, preferred but not required
• Additional education preferred
• Six Sigma, PHR, SPHR, PMI or similar certifications preferred


 


EXPERIENCE:




• 5 - 7 years of combined business, recruiting, and operations leadership and demonstrated successes within a complex organization
• Experience managing a P&L statement, including forecasting
• 3+ years of experience managing and directing professional recruiters within a client service role


SKILLS REQUIRED: 




• Proficient with Microsoft Office tools including Word, Excel, PowerPoint
• Strong customer focus and customer service skills
• Experience presenting to C-level executives
• Excellent communication, interpersonal and organizational skills
• Demonstrated experience managing large, complex accounts or projects
• Experience describing and documenting project or client requirements
• Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
• Strong management skills based on several years of experience, including people development and team building
• Superior consulting, leadership, management, interpersonal and mentoring skills
• Ability to manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute
• Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization
• Ability to build strong, effective relationships as a leader, team member, and Randstad resource



Get to know us and find out "What More Could You Do" at Randstad.


Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.





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