Client Relationship Associate at Management Science Associates, Inc.

Pittsburgh, PA

About the Job

Overview: Management Science Associates, Inc. (MSA) is a diversified information management company that for nearly half a century has given market leaders the competitive edge in data management, analytics and technology. We are currently seeking a highly motivated Client Relationship Associate to join the MSA Information Management Solutions (IMS) division which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s. The successful candidate will be accountable for planning, coordinating and ensuring successful completion of client project assignments. The ability to identify and solve problems is critical. Frequent client interaction, both written and verbal, will be required; therefore strong communication skills and the ability to build client relationships are a must.

Responsibilities:

  • Run routine reports and conduct preliminary analysis of data
  • Track incoming data files and communicate status to client
  • Coordinate and communicate with remote team and certain data providers to ensure information is received on-time. Address data errors with data suppliers.
  • Perform data validation
  • Conduct research and assessment related to data issues
  • Work with team members to learn about the client's business, how clients make a profit, the challenges they face, and how to build relationships with clients. Become familiar with data analysis and the usage of company's analytical tools and capabilities
  • Write and maintain process documentation
  • Provide clients with standard reports and respond to requests for basic ad hoc reports. May conduct preliminary analysis of the data.
  • Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building
  • Coordinate with internal business groups to resolve standard client problems, and improve levels of service to clients
  • Work in collaboration with other team members to identify new reports and/or ways of looking at the data to help the client gain business insights
  • Learn the systematic problem-solving processes used in Client Service
  • Learn to recognize opportunities to expand the use of company services
Required Skills:
  • Bachelor's degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
  • Minimum one year of related experience learning client marketing environments and developing client interaction skills
  • Strong communication skills, both written and oral, including the ability to translate and present technical and analytical issues. Ability to communicate and coordinate work across functional areas within the division.
  • Strong interpersonal skills
  • Effective time management skills
  • Intermediate MS Office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email
  • Strong analytical and organization skills
  • Superior written and verbal communications skills, coupled with highly developed interpersonal skills
  • High degree of flexibility, motivation and drive
  • Demonstrated problem solving skills
  • Business and data-analysis skills
  • Ability to interact effectively with clients, managers, and coworkers
  • Ability to perform multiple tasks in deadline-driven environment
  • Proactive and positive attitude with diplomacy; willingness to take responsibility
  • Must be a self-starter, flexible, and highly detail-oriented
  • Ability to collaborate effectively with personnel at all levels
  • Self-motivated for continued learning and growth
  • Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting
  • Exceptional quality of work and attention to detail with a high degree of organizational ability
  • Build credibility with the client team by delivering consistently and meeting expectations
  • Ability to adapt to using SQL Query and Business Objects
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