Bilingual Customer Service Representative at Rent A Center

Salt Lake City, UT

About the Job

Bilingual Customer Service Representative


JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities:


  • Perform premier customer service in respect to all customers both internal and external to the partnership store
  • Complete customer service calls in a timely manner as assigned
  • Work as a cooperative member of the partnership store team and AcceptanceNOW team in all operational aspects
  • Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
  • Any other duties assigned by the Lead Sales Assistant
  • Review expired accounts and communicate with customers to promote timely payments
  • Maintain accurate records of past due account activity
“Employers shall state in all solicitations or advertisements seeking Applicants for Employment that the Employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of this article.”


  • Prior customer service experience

  • Minimum high school diploma or equivalent

  • Friendly with exceptional communication skills

  • Bilingual English/Spanish preferred

  • Organizational and time management skills, ability to multi-task

  • Proficient with simple math calculations

  • Computer literacy/proficiency in a windows operation system



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