Technical Account Manager at ZTE USA Inc.

Atlanta, GA 30301

About the Job

170304 Technical Account Manager                            Atlanta GA 30326

ZTE (USA), Inc. is a wholly owned subsidiary of ZTE Corporation, based in Shenzhen, China, and publicly traded in both Hong Kong and Shenzhen Stock Exchange. ZTE Corporation is one of the largest telecommunication companies in Asia with offices in more than 160 countries and a workforce of 85,000 employees globally. To support our rapid expansion in the US market, we are looking for qualified candidates to join us to help us succeed in the US market.

Technical Account Manager

The Technical Account Manager-AT&T is responsible for the overall carrier approval process of assigned ZTE products. The responsibility begins at the time of the RFP response, continue through the pre-lab, lab and field testing phases to the commercial launch of the product, including SW maintenance releases, until the product’s end-of-life.


  • Coordinates with telecom Carriers, oversees and “owns” the product approval process
  • Will be the primary contact person for carrier’s product evaluation and product realization groups
  • Works very closely with carrier’s technical teams and internal R&D teams on a daily basis to ensure issues could be addressed in a timely manner
  • Obtains and disseminates up to date carrier specifications to internal ZTE teams
  • Tracks all project deliverables from ZTE and 3rd parties against the agreed project plans
  • Provides leadership, direction and support to R&D teams to ensure the successful completion of the device certification on time
  • Manages the project risk and provides status updates to the management team
  • Coordinates meetings and/or joint investigations with carriers’ subject matter experts and 3rd party developers to troubleshoot and resolve blocking issues
  • Delivers technical presentations to the Carrier and internal ZTE management team
  • May oversee resolution of post-launch field problems and product issues
  • May be assigned special projects from time to time

Job Requirements:
  • Desire experience with handset OEM as carrier interface for troubleshooting and approvals
  • 5 years experience in wireless devices industry, w/ BS EE or CS preferred, MS desired
  • Requires extensive knowledge of wireless, such as GSM, EDGE, CDMA, UMTS and LTE
  • Ability to manage multiple projects in parallel and coordinate the effort with R&D, Marketing and Product planning teams to ensure all deliverables be delivered and devices be launched on time
  • Must have strong analyzing and troubleshooting skills
  • Excellent interpersonal and communication skills to interface with external customers, R&D, QA, Sales and Marketing
  • Excellent computer skills to include widely used software packages, spreadsheets (Excel), power point presentations, word processing (MS Word)
  • Ability to travel up to 20%

ZTE (USA), Inc. is an Equal Opportunity Employer and is committed to a diverse and talented workforce. It is our policy to conduct background checks on candidates selected for hire. The background checks consist of Employment, Education, Criminal and drug screen. 

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