Commercial Project Manager at The Suddath Companies
Jacksonville, FL 32256
About the Job
Join the Suddath organization, widely recognized as the Market Leader in the office moving arena. Work alongside a great team of individuals for our flagship location. Join the company that Bold City recognized as the “Best large company to work for in Jacksonville."
In this role you will have responsibility and oversight for a team of individuals, providing relocation services for Fortune 500 companies with the goal of seamless handling of their internal moving services. This opportunity will provide great exposure and on-the-job training in the areas of customer service, operational excellence and our financial performance.
You will gain the necessary skills to expand your role or grow into other areas of our organization, giving you diverse opportunities with a national and international footprint.
Apply now and learn more about this exciting opportunity.
Job summary. Manage and coordinate the day-to-day activity in support of our account relationships. Manage the furniture and relocation services for a key client by developing and refining move grids, developing furniture test fit scenarios, managing file planning and seating assignments, and providing vendor coordination to provide a seamless and satisfying customer experience.
Essential Duties and Responsibilities
Receive, review, enter and confirm project and service requests
Manage administrative process for customer set up and establish certificates of insurance
Coordinate walk-throughs and hold planning calls to develop scope and communicate service requirements and client expectations
Work with clients to develop furniture test fit scenarios, seating assignments and file planning
Document scope, timelines and pricing. Generate proposals, establish signed orders for service and obtain client specific purchase orders, tracking numbers and approvals
Produce numbered move plans in AutoCAD and produce computer printed placards and move labels
Coordinate with sales, field project management, operations and customers to plan and implement services
Thoroughly communicate with all parties throughout service delivery
Track timelines and document progress relative to established benchmarks
Document scope changes and oversee change order management process
Collect and consolidate costs and manage the close out process
Job Skills Required:
Excellent verbal and written communication skills
Strong working knowledge of Microsoft Office Suite
High customer service orientation
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Strong analytical and problem solving skills
Excellent attention to detail and follow through
Ability to work under deadlines and specific time frames
Ability to develop and maintain positive working relationships with internal and external customers
Ability to demonstrate initiative and to work with minimum supervision
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training in office moving and furniture planning; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of MS Word, MS Excel and AutoCAD, and the ability to learn and effectively use software applications used in the regular performance of job duties such as timekeeping, move management, warehouse management and others.
Certificates and Licenses:
No certifications needed
This job has supervisory responsibilities with oversight of crews working onsite at customer location.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
ABOUT US Use your current and previous experience to find new opportunities on the road to success. At Suddath, we’re committed to helping our employees flourish and reach new heights.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
At Suddath, our mission and core values are the foundation for everything we do. It is our people and our disciplined execution that distinguishes us as a leader in the moving and logistics industry. Our mission is to provide innovative and diverse transportation and relocation solutions to the global marketplace, leveraging our culture and financial strength to achieve market leadership, while exceeding customer expectations. Our core values guide every business decision we make and how we approach our customers, employees, and the communities in which we operate. These simple words reflect the actions of the people of Suddath at all levels around the world: teamwork, trust, integrity, commitment and innovation.
EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED
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